Privacy policy

Privacy Statement


Scope 


We respect the privacy of our users and highly value their trust in us. In this privacy statement, we explain how we collect, use, disclose, and protect your information when you visit Abu Dhabi Export Gates(ADEG).

The policy, however, might change at any time and for any reason, ADEG will send a notification to you informing them about the updated policy.

Additionally, we advise you to periodically check and review this page to stay informed of any updates. Using our website and/or application, or continuing to use it, means you accept and adhere to our Privacy Policy.


Abu Dhabi Export Gateway Website


Data Collection


When you browse, read, or download information from this website, we automatically gather and store certain information about your visit. This information is used for statistical purposes only and covers:

  • Your IP address and geolocation to identify the country you are accessing ADEG from

  • Personal identifying information such as name and contact details (if voluntarily provided)

  • The name of the top-level domain from which you accessed the Internet (for example .ae, .com, etc.)

  • The type of browser you use

  • The date and time you accessed the site

  • The pages you accessed

  • The documents you have downloaded and the previous internet address from which you came directly to the site.

ADEG does not sell, exchange, or otherwise distribute the data collected for commercial or marketing purposes.

We, occasionally, conduct online customer surveys to get your feedback. We use the survey data for research and to improve our services. Participation in those surveys are optional.

 

Use and Disclosure of Personal Information


You may browse and access information contained within our website without providing any personal information (information from which your identity is apparent or can be reasonably ascertained). If you voluntarily provide personal information (e.g. for you to be granted access privileges to ADEG services or for your account on ADEG, or through contact forms), the information is saved and logged, if necessary, on our servers for the purpose of logging and tracking services.

The information may be shared with the government entities of Abu Dhabi only and may be used to communicate to you the status of your service transactions and/or to assess your input to improve the content on ADEG’s website. ADEG will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.

 

Cookies


Our website uses “persistent cookies” for any personalized content.

Personalized content is the content from the website, which is delivered to a browser after a user has logged in once
Cookies are text files or entries in larger files utilized to distinguish between visitors to a website and to track information during multiple visits to a website

 

  • The use of cookies is a standard practice among Internet portals and websites. Most Internet web browsers may be customized to reject cookies (allowing the user to accept, reject, or to delete cookies). Rejecting and/or removing cookies, however, may lead to the loss of functionality on pages requiring cookies to function fully.

  • We use cookies on the website to:

  • Help you navigate our website,

  • Facilitate the sign-up and sign-in process for our services,

  • Personalize your experience, and

  • Improve our website.


External Links


ADEG’s website contains links to other sites. We are not responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy to make your own decisions regarding the accuracy, reliability, and correctness of the material and information found.

 

Security


ADEG has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programs and secure technology infrastructure to monitor network traffic, authenticate legitimate users, and identify unauthorized attempts to upload or change information, or otherwise cause damage.

 

Access to and Correction of Personal Information


ADEG will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the website is maintained.

 

Social Media Channels


ADEG’s website uses social media channels to share information and to engage with the public. Feeds from ADEG’s social media channels are embedded on the website’s homepage, while the feeds from other government entities are embedded in the landing page of each of the government entity’s pages on ADEG’s website.

By embedding the social media feeds on our website, we aim to create a seamless experience for you to access information and communicate with the government entities.

Please be aware that the privacy policies adopted by social media websites may not be the same as the privacy policy described here.

 

Information Security


ADEG has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and a secure technology infrastructure to monitor network traffic, authenticate legitimate users, and identify unauthorised attempts to upload/change information, or otherwise cause damage.

 

Access, Correction and Deletion of Information


ADEG will provide authenticated individuals with their personal information that has been collected on them upon request. You are encouraged to correct any errors in your personal information so that the right level of interaction is maintained.